Shipping Policy:
Order Processing
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer international shipping, however, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. EQUO International is not responsible for these charges if they are applied and are your responsibility as the customer.
Order Status
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@equointl.com with your name and order number, and we will look into it for you
Return, Exchange & Refund Policy:
Thanks for shopping at EQUO. If you are not entirely satisfied with your purchase, we're here to help.
Returns
Due to the nature of the items, EQUO products are not eligible to be returned for a refund.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@equointl.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies
Exchanges
If you are unhappy with any EQUO product, we apologize, and want you to keep our products to share with your friends, family or to dispose of sustainably.
In order to exchange products for another EQUO item, please send an email to info@equointl.com with your name, phone number, exchange request, and a picture of the EQUO item you are looking to exchange
