Help & FAQs

Our products are made of natural plant-based materials such as sugarcane, coffee, coconut, grass, rice, which are 100% biodegradable and compostable.

Absolutely not! Our products are third-party tested and certified FREE of all following plastics or plasticizers:

• No PLA (polylactic acid)
• No PS (polystyrene)
• No PE (polyethylene)
• No PP (polypropylene)
• No PVC (polyvinyl chloride)
• No PET, PETE (polyethylene terephthalate)

Our products are 100% natural and home-compostable. Once you're done sipping, you can toss them into your garden and they'll naturally decompose in less than a year, returning to Earth as nutrients to the soil, just like a piece of fruit!

Our straws have a smoother texture, do not get soggy in liquids like paper straws and will not impart any paper taste or flavor. Not only are they more sustainable and functional, but our straws also do not contain any coatings and artificial dyes - commonly found in paper straws.

The variation of colors depends on each distinct plant-based material. These colors are 100% natural and do not contain any artificial components. For example, straws made from grass will have a yellow-green shade, while coffee straws will have a darker brown color from the coffee grounds.

In ideal storage conditions, our products can last up to 3 years (2 years for straws, utensils and 3 years for dishware)

Our products should be stored at room temperature in a cool and dry environment away from sunlight. Heat and humidity will eventually affect its durability and quality.

Our products are produced in Vietnam and Asia, where a majority of our founding team members grew up!

Yes, we provide customized print for wholesale orders. For more information on customization requests, please contact us at salesvn@equointl.com and our representative will get back to you shortly.

By choosing EQUO, you will play a part in:

• Reducing the demand for oil-based products such as plastics
• Providing nutrient-rich soil back to the Earth
• Helping to advocate for sustainable products
• Reducing your plastic-waste footprint and avoid contributing to plastic waste pollution

Due to sanitary reasons, we recommend using our straws only once. Although they remain sturdy after soaking in water for a period of time, you should discard after usage. However, you don’t have to feel bad tossing them away as they will decompose naturally in less than a year.

While our grass, coconut, coffee and sugarcane straws are made of natural plant-based materials, they are not edible. Only our rice straws, which are made of rice flour and tapioca starch, are edible when they are cooked!

EQUO products are designed to be versatile and can be used with all types of food. Our products are heat-resistant up to 70°C/158°F,

Our straws do not pass on any sort of additional flavouring to your drink and have no flavour whatsoever. With our sugarcane straws, you will experience a pleasantly sweet aroma similar to brown sugar, and with our grass straws there will be a slightly "just rained in nature" smell while sipping away!

Yes, our sugarcane plates, bowls, and takeaway containers are safe to reheat and microwave as they can withstand temperatures up to 100°C/212°F.

We recommend disposing our products in composting bins, which will be directed to industrial composting facilities. Here they will naturally degrade into organic materials. If no composting bins are available at your location, you can still discard them in the general trash bin. This might result in a slower natural decomposition compared to the process in commercial facilities.

After you placed your order, you should have received an order confirmation email with a tracking number. Please refer to this Track My Order page and input that number to keep an eye on your order.

We're here to assist you with any questions, concerns, or inquiries you may have. Our direct line is info@equointl.com.

To ensure your shopping experience, we encourage you to review the detailed shipping and return information provided here on our website.